There is a common practice for sales people to tell customers the advantages of a product while ignoring its drawbacks. Torah law demands integrity; covering up a flaw is deceitful and forbidden. The gemara in Bava Metzia tells us that a person may not ask a seller the price of an item if he has no intention to buy it.
This is onaat devarim (hurting with words). Similarly, asking to see a product in a store when you intend to buy it on the internet at a cheaper price is prohibited.
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